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Orders
Below are some of are common questions about orders
How do I know if my order is confirmed?
Upon successfully completing your purchase, you will receive an email confirmation with the details of your order. This confirmation serves as confirmation that your order has been received and is being processed. If you don't receive this email or have any concerns, please check your spam folder or contact our customer support for assistance.
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address after placing your order. Please contact our customer support team at Costume Support as soon as possible, and we will assist you in updating the shipping information for your order.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, we only provide delivery services within Qatar. However, we are actively exploring options to expand our services internationally in the future. We appreciate your interest and patience as we work towards making our products available worldwide. Stay tuned for updates on our global shipping capabilities. If you have any specific inquiries or requests, feel free to contact our customer support team for further assistance.
What is your return policy?
We are pleased to offer a refund or exchange within 30 days of purchase, provided the product is in perfect, resealable condition. For more details or assistance, please refer to our Return Policy or contact our customer support.
How long will it take until I receive my order?
Orders are typically delivered within 2 to 4 days from the date of purchase. For specific delivery details or concerns, please contact our Customer Support.
What should I do if my order arrives damaged or if I receive the incorrect item?
If your order arrives damaged or you receive the incorrect item, please reach out to us within 7 days of receiving your delivery. Our customer support team will guide you through the necessary steps to address the issue promptly. Your satisfaction is our priority, and we are here to assist you.Answer Description